MRAA Contacts President Obama February 18, 2010 New Hurricane Wind Scale February 18, 2010 Additional News

Good News from
TWIN VEE.
Roger Dunshee
the founder and designer of the very popular
TWIN VEE CATAMARANS,
is back from retirement and at the helm. Call us at 1-800-648-2572
for more info.

Davey Marine Center (DMC) is now one of the first Marine Industry Certified Dealerships in the country. Marine Industry Dealer Certification is a new industry standards program developed in a cooperative effort by boat manufacturers, dealers, and engine builders, as part of an industry-wide efforts to develop programs focused on delivering an excellent boating experience. The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are reevaluated every year to ensure they continue to meet the Certification requirements. Certification also includes a commitment to adhere to a "Consumer Bill of Rights." This document, posted in our dealership, lets Davey Marine Center (DMC) customers know what to expect and outlines how they will be treated. It is DMC's commitment to our valued customers. By achieving Certification, Davey Marine Center has demonstrated that we are dedicated to providing our customers with a consistent and positive experience every time they visit our dealership. Customers will know when they see the Marine Industry Certified Dealership logo in our window that we care about their boating experience from purchase to service and beyond. In order to obtain Marine Industry Dealership Certification, Davey Marine Center employees had to demonstrate that we met the Certification criteria and best practice standards in the following areas: *Customer Satisfaction Measurement *Posting of the "Consumer Bill of Rights" *Employee Satisfaction and Development *Technical Training *Maintaining a facility that is competitive for the marketplace *Maintaining and improving consistent processes in all departments (Sales, Service, Parts, Follow-up) With it's roots in the international quality movement, the Marine Industry Certified Dealership program applies these qualities and continuous improvement principles to retailing in the recreational boating industry. Boaters can expect to have the best experience at a Marine Industry Certified Dealership. FOR MORE INFORMATION CONTACT: Mario Aiello President/General Manager Oscar Ferrandiz Vice-President/Sales Manager Rosanna Aiello Office/Marketing Manager

Davey Marine Center
5048 S. State Rd 7 Ft. Lauderdale FL 33314
Phone: 954.583.6750 Fax: 954.583.8862
Toll Free Phone: 866.649.8041