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Davey Marine Center is a member of the Marine Retailers Association of America and accredited by the Better Business Bureau.
Click on "About Us" tab to learn more about the 5 Point DMC ADVANTAGE 
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The 5 Point DMC ADVANTAGE
1. We Service What We Sell. Our customer service award- winning, on-site service department is staffed with factory trained and certified marine technicians.
2. Established In 1977. We have been serving the boating community
for over 30 years.
3. We Are 5-Star Marine Dealer Certified. We continually strive to meet the current and revolving expectations of our clients.
4. We Are Not Liquidators. We promise to honor all factory warranties.
5. Join Our DMC Family. We invite you to stay connected with us. Join us on Facebook. Send us your boating/fishing photos, receive news of upcoming events, in-house sales, free workshops, fishing tournaments and online boating store specials.
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Davey Marine Center (DMC) is now one of the first Marine Industry Certified Dealerships in the country.
Marine Industry Dealer Certification is a new industry standards program developed in a cooperative effort by boat manufacturers, dealers, and engine builders, as part of an industry-wide efforts to develop programs focused on delivering an excellent boating experience. The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are reevaluated every year to ensure they continue to meet the Certification requirements.
Certification also includes a commitment to adhere to a "Consumer Bill of Rights." This document, posted in our dealership, lets Davey Marine Center (DMC) customers know what to expect and outlines how they will be treated. It is DMC's commitment to our valued customers.
By achieving Certification, Davey Marine Center has demonstrated that we are dedicated to providing our customers with a consistent and positive experience every time they visit our dealership. Customers will know when they see the Marine Industry Certified Dealership logo in our window that we care about their boating experience from purchase to service and beyond.
In order to obtain Marine Industry Dealership Certification, Davey Marine Center employees had to demonstrate that we met the Certification criteria and best practice standards in the following areas:
*Customer Satisfaction Measurement
*Posting of the "Consumer Bill of Rights"
*Employee Satisfaction and Development
*Technical Training
*Maintaining a facility that is competitive for the marketplace
*Maintaining and improving consistent processes in all departments (Sales, Service, Parts, Follow-up)
With it's roots in the international quality movement, the Marine Industry Certified Dealership program applies these qualities and continuous improvement principles to retailing in the recreational boating industry. Boaters can expect to have the best experience at a Marine Industry Certified Dealership.
FOR MORE INFORMATION CONTACT:
Mario Aiello President/General Manager
Oscar Ferrandiz Vice-President/Sales Manager
Rosanna Aiello Office/Marketing Manager |
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Davey Marine Center
5048 S. State Rd 7 Ft. Lauderdale FL 33314
Phone: 954.583.6750
Fax: 954.583.8862
Toll Free Phone: 866.649.8041
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Davey Marine
is
2010 Florida's
#1 Rinker Dealer
Award Winner
International
winner of the 2009
#1 Rinker/Atlantic
Dealer Award
Visit the Service, Repair & Parts
Information Center,
by clicking on the
Specials tab,
located on the
left column.
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